Job Description
About the Role
We’re on the hunt for a SaaS Implementation Specialist who loves helping customers unlock the full potential of new software. In this role, you’ll own the onboarding and implementation process for our clients — making sure their transition from “sold” to “success” is smooth, efficient, and actually fun.
You’ll be working with tools like Gong, Clay, HubSpot, and Salesforce , and helping customers connect the dots between implementation, sales workflows, and big-picture go-to-market strategies. If you’re the kind of person who gets energy from solving problems, building relationships, and making complex tools feel easy for clients — this role’s for you.
What You’ll Do
- Run end-to-end implementations for external clients, guiding them from kickoff through go-live.
- Translate business goals into clean, simple setups in tools like HubSpot, Salesforce, Gong, and more.
- Partner closely with our sales, customer success, and product teams to make sure clients are set up for long-term wins.
- Train clients and their teams so they feel confident, not overwhelmed.
- Spot risks early, keep projects on track, and always look for ways to make the process smoother.
- Share feedback from the field to help shape our product and processes.
What We’re Looking For
- 3–5 years of SaaS implementation experience working with external customers.
- Hands-on knowledge of CRM systems (HubSpot, Salesforce) and sales tools like Gong, Clay, or similar.
- Someone who gets how implementation ties into sales, revenue, and GTM strategies (you don’t just “set up tools” — you know why they matter).
- Strong communicator who can break down technical details for non-technical folks.
- Organized and proactive — you can manage multiple clients without dropping the ball.
- Collaborative by nature and comfortable working across sales, product, and success teams.
Bonus Points
- Experience connecting SaaS platforms through APIs or integrations.
- Background in sales ops, rev ops, or customer success.
- You’ve been part of a startup before and know how to thrive in a fast-moving environment.
Why You’ll Love It Here
- You’ll have a direct impact on how clients adopt and succeed with our platform.
- We move fast, learn quickly, and give you the space to grow.
- You’ll work with a fun, collaborative team that values creativity and new ideas.
- No red tape — your voice matters here.
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