Job Description
ServiceNow Business Analyst
Pittsburgh, PA OR Lake Mary, FL
We’re seeking a skilled ServiceNow Business Analyst to join our client's Technology Services Group (TSG) within the Service Management team. In this role, you’ll collaborate across Technology and business stakeholders to drive high-quality, user-focused enhancements across our ServiceNow enterprise platform.
What You’ll Do
- Partner with stakeholders, product managers, scrum leads, and developers to gather, analyze, and prioritize requirements.
- Ensure quality delivery by working closely with development and QA to validate that solutions meet business needs.
- Deliver training and demos to stakeholders to support adoption of new features and enhancements.
- Provide clear, proactive updates to management and product leadership to support seamless communication with customers.
What We’re Looking For
- 4+ years of business analysis experience supporting large-scale enterprise applications (20k+ users).
- Strong understanding of Agile SDLC (user stories, epics, defects).
- Excellent communication and problem-solving skills with the ability to create clear, effective documentation.
- Ability to identify dependencies, assess risks, and communicate them throughout the delivery cycle.
- Strong focus on user interface and user experience for enterprise platforms.
- Ability to articulate product strategy, roadmaps, and vision to senior leadership.
- Proven ability to collaborate with both internal and external stakeholders in a fast-paced environment.
- Solid understanding of ITIL processes (v3 or v4).
- Bachelor’s degree in Business or a technical field.
- ServiceNow CSA certification preferred.
Preferred Experience with ServiceNow Modules
- IT Service Management (ITSM)
- Common Service Data Model (CSDM)
- Configuration Management Database (CMDB)
- Security Operations (SecOps)
- Governance, Risk & Compliance (GRC)
- Integrated Risk Management (IRM)
- Custom applications and ERP-related capabilities
If you're a detail-oriented, collaborative analyst with a passion for enhancing enterprise systems, we’d love to hear from you. Apply today!
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