Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients. This role offers an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment. The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues. This is a great opportunity to work collaboratively with multiple internal teams while delivering an outstanding support experience.
Responsibilities:
Provide exceptional service to Huntington colleagues by promptly addressing technical issues related to computer systems, hardware, and software.
Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.
Accurately document interactions and resolutions in the appropriate systems to ensure team knowledge sharing and continuity.
Collaborate with internal support teams to resolve complex issues and improve service desk processes.
Qualifications:
Proven customer service skills with the ability to build rapport in a professional setting.
Experience providing technical support for hardware, software, and systems in a high-volume environment.
Strong troubleshooting skills with the ability to run diagnostics and determine root causes.
Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality).
Strong written and verbal communication skills for documentation and follow-up.