Job Description
The Restoration Company Office Manager oversees the daily administrative operations of a restoration company, with a primary focus on pack-out and pack-back services . This role ensures efficient office management, accurate insurance billing, and smooth coordination between field crews, clients, and insurance partners. Success in this position requires strong organizational skills, deep knowledge of insurance billing (especially in Xactimate ), and the ability to maintain and grow relationships with adjusters, carriers, and property managers
Qualifications
- Previous experience in office management, preferably in restoration, insurance, or contents/pack-out services .
- Strong customer service and communication skills, with the ability to represent the company to adjusters and clients.
- Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Xactimate (required) .
- Solid knowledge of insurance billing and claims processes , particularly in property loss contents.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Ability to support and coordinate with field crews while maintaining accountability on billing and receivables.
- Occasional travel to job sites may be required.
Job Tags
Work at office,