Job Description
Epic Nine is looking for a driven professional to join our team as an office assistant and customer support specialist. They need to be attentive to the in-office experience of clients, be familiar with Google Workspace apps and Wordpress, and have a warm and welcoming in-person and phone personality to help schedule meetings and manage customer support issues.
The ideal candidate will:
- Have experience in:
- -Google Sheets
- -Airtable
- -CRMs
- -Wordpress updates (some basic coding experience is preferred, but none required)
- Effectively communicate Epic Nine’s value proposition, product vision and capabilities to clients when opportunities for offering new services to them arise.
- Have a drive to help grow the organization and be a constant learner and problem solver
- Be willing to learn and adapt to new processes and technologies in a fast paced industry
- Maintain good communication with all clients they work with
- Attend sales and project review meetings
- Have impeccable email etiquette
- Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Develop and maintain good rapport with prospects, clients, and team members
- Be able to research various topics or people as needed
- Execute other duties as assigned
Responsibilities include:
- Maintaining office calendar
- Answering phone and scheduling appointments
- Light bookkeeping
- Running reports for clients
- Running reports for our team
- Scheduling meetings and helping prepare for them
- Qualifying prospects who call or message the office
- Basic website updates as needed
Requirements:
- 2+ years of proven experience in a similar position
- Experience in marketing and marketing-related areas preferred
- Excellent communication skills (phone, email, and text)
- Work Remotely: This is an in-office position. It is vital to this role to be in the office and ready by 9 each day.
Job Tags
Work at office, Remote work,