Job Description

Job Location: Available to work Hybrid, Lansing, MI.

 

Note : Local candidate only, 2 days / week On-Site, 1st round interviews will be held via MS Teams. There is a potential 2nd round interview could be held inperson

 

Job Description:

Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments

Complete Description: 

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment

Requirements

Skills Set:

 

Skill	Required /Desired	Experience
Dealing with customers is Required	Required	5 +years
experience with Microsoft Project and Excel is Required	Required	5 years
experience with Remedy/Helix is Required	Required	5 years
working within a Telecommunications environment is Required	Required	5 years
experience in a large Enterprise setting is Required	Required	5 years
work experience with multiple network platforms is Required	Required	5 years
working with multiple network lines of service is Required	Required	5 years
Strong interpersonal skills	Required	-
Strong knowledge of an enterprise wide network	Required	-
Ability to communicate with managers and customers/clients	Required	-
Candidates should be able to effectively utilize time	Required	-
Candidates should be extremely organized	Required	-
Clear and concise communication skills required	Required	-
experience with DevOPs is Preferred	Desired	3 years
experience with Clarity is Preferred	Desired	3 years

Job Tags

Contract work, Work experience placement, Local area, 2 days per week,

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