LOS Implementation Support Representative $25.00hrly

Dallas, TX 75219

Long-term contract

2+ years mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting

The LOS Implementation Support Representative role involves providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
Assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.
Understanding and supporting workflows across different departments roles
Monitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.

Skills :

2+ years mortgage experience
Call center experience
Software configuration (LOS), workflow support, and troubleshooting
Analytical, excellent communication skills, and mortgage compliance knowledge
Ability to make a few outbound calls and email follow-up
LOS experience required, PATH or Encompass a huge plus
Technically savvy, analytical, reliable/punctual, and patient with customers, team player

Long term contract,