**Description**
Responsibilities
**Foundational Behaviors**
+ Arrives punctually and adheres to dress code daily.
+ Maintains accurate timekeeping records.
+ Completes assigned duties within scheduled shifts.
+ Models integrity and treats others with respect.
**Oversees Day-to-Day Retail Operations**
+ Maintains adequate inventory levels to optimize sales.
+ Maintains a positive attitude and smiles while engaging with customers.
+ Monitors staff performance and provides coaching when necessary.
+ Resolve customer issues promptly and delivers satisfactory solutions.
+ Cultivates and maintains customer relationships to drive department success.
**Maintains Exceptional Product Quality**
+ Tracks inventory flow from warehouse to stores accurately.
+ Maintains an up-to-date database of available items in the POS system.
+ Reviews and approves all invoices prior to payment.
+ Updates monthly inventory processes to reflect product or pricing changes.
+ Submits monthly merchandising audits to the District Manager by established deadlines.
**Keeps a Fresh Rotation of Appropriate Merchandise**
+ Implements a merchandising plan to align with seasonal products and features.
+ Monitors product performance and adjusts the retail mix to support sales growth.
+ Introduces new products to stores to align with seasonal events.
+ Controls waste of retail items by ordering appropriately.
+ Ensures stores follow FIFO guidelines with all retail products.
**Focuses on Company Engagement**
+ Stays abreast of product trends to keep Piece of Cake ahead of the curve.
+ Seeks out opportunities to learn and clarifies any policy or procedure uncertainties.
+ Provides meaningful feedback to the District Manager.
+ Participates in community events to increase awareness of Piece of Cake products.
**Sales Focus and Transaction Growth**
+ Coaches employees on product features and selling points.
+ Conducts regular merchandising audits and provides sales floor coaching at all locations.
+ Follows up with past large orders to secure future sales.
+ Maintains visual display guidelines for each promotion and event.
+ Ensures stores are fully stocked as needed and acts quickly to address any shortages.