Job Description
Must Haves:
- 1+ years of call center support or digital chat support experience
- Google Chrome experience
- Ability to work remotely with access to strong, reliable high-speed internet
- Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
- Excellent soft skills including empathy, active listening, stress management and emotional intelligence
- Private, quiet, dedicated work location
Plusses
- Crisis Intervention support or emergency dispatch experience
- Behavioral Health experience
- Telephonic or digital coaching
Day-to-Day
Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:
- Building trust and creating a safe space for youth
- Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks
- Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics
Job Tags
Remote job,