Job Description

Wahweap is located in northern Arizona area on the Utah state border. It is home to Lake Powell Resorts & Marinas, which is open year-round.  At LPRM, you will find the largest marina on the lake, as well as boat rental operations. Marina services are available for visitors’ personal boats. In addition to the boat operations, Wahweap has a 350-guest room lodge, campground, several restaurants and gift shops, and offers boat tours on the Lake. 

The IT Sr Analyst has significant responsibility around system maintenance and supporting critical business applications. Adheres to consistent process and standardizations which enhance the overall IT value proposition.   

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being,   and   provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.

· Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)

·401(k) - Aramark match 50% of the first 6% of contributions

· Tuition Assistance Program

·15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

• Significant responsibility in system maintenance and supporting critical business applications 
• Adheres to consistent process and standardizations which enhance the overall IT value proposition  
• Responsible for proactive support and maintenance around Point of Service systems 
• Provides technical support of the application, interfaces, and any customizations  
• Supervises support issues, ensures resolution plans and reports progress to management 
• Proactively maintains systems and carries out preventative maintenance plans  
• Supervises system status and reacts to issues as they arise 
• Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions 
• Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements 
• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes  
• Develops and implements test and quality assurance strategies and plans 
• Works closely with others to ensure service levels are being met and risk to the business is minimal  
• Ensures that accurate version control is closely adhered to and that operational risk is minimized accordingly  
• Communicates with site users regarding any system enhancements and or scheduled upgrades  
• Participates in technical and functional training classes as necessary or required 
• Installs, tests and tunes software and hardware related to database management systems 
• Schedules and performs upgrades to databases 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• At least 2-4 years of progressively responsible experience including, but not limited to, in-depth, hands-on expertise with large and sophisticated systems 

• Requires a bachelor’s degree or equivalent experience 

• Requires strong analysis, organization, communications, interpersonal, customer service, problem-solving and project management skills 

• Requires experience with hospitality customer technologies 

Education

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