Job Description
We’re looking for an entry-level IT Help Desk Support professional to join our team. You’ll help employees with day-to-day tech issues, set up new hire equipment, and support basic IT systems. If you’re tech-savvy, a good communicator, and enjoy solving problems, we’d love to hear from you.
What You’ll Do:
- Answer help desk calls and respond to support tickets
- Help with setting up laptops and software for new hires
- Troubleshoot computer, printer, and network issues
- Provide support through Microsoft Teams and in person
- Maintain and track IT equipment like loaner laptops
- Occasionally travel to nearby sites for support
What We’re Looking For:
- 0–1 years of IT help desk or tech support experience
- Basic knowledge of Windows 10/11, Microsoft Office 365
- Familiarity with Active Directory is a plus
- Good problem-solving and troubleshooting skills
- Strong time management and communication skills
- Willing to learn and work as part of a team
Nice to Have:
- Experience with ServiceNow or another ticketing system
- Basic networking or wireless troubleshooting skills
Education:
- A degree in IT, Computer Science, or related field is a plus, but not required
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