Job Description
The Planet Group seeking an experienced Help Desk Technician to support a short-term, onsite engagement in Boston. This role is focused on end-user support, workstation imaging, device deployment, and troubleshooting across a Windows environment. The ideal candidate has strong customer service skills, can work independently, and is comfortable supporting a fast-moving office environment.
It is an onsite role and is a short-term (three month) assignment.
Key Responsibilities
- Perform workstation imaging and reimaging using standard corporate tools (SCCM, MDT, Intune, or similar).
- Deploy laptops/desktops, install software, and configure user profiles.
- Provide Tier 1–2 help desk support for hardware, software, printers, VPN, and network issues.
- Assist with account setup, password resets, and user onboarding activities.
- Troubleshoot Windows OS issues and perform system updates as needed.
- Document tickets, resolutions, and asset updates in the IT service system.
- Support walk-up, desk-side, and phone-based technical requests.
- Escalate issues appropriately when outside scope.
Required Skills & Experience
- 1–3 years of help desk or desktop support experience
- Hands-on workstation imaging experience is required (SCCM, MDT, Intune, or similar tools)
- Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
- Experience troubleshooting laptops, desktops, monitors, printers, and peripherals
- Familiarity with Active Directory (password resets, basic account support)
- Excellent customer service and communication skills
- Ability to work onsite in Boston for the full contract duration
Preferred Skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Basic networking knowledge (DHCP, DNS, Wi-Fi troubleshooting)
- Experience in professional services, finance, healthcare, or high-volume support environments
Interested candidates can apply by clicking on the link.
Job Tags
Contract work, Temporary work, Work at office,