Job Description
Front Desk & Billing Specialist
We are seeking a highly organized and detail-oriented Front Desk & Billing Specialist to support our administrative and billing operations. This position plays a vital role in managing client records, securing insurance authorizations, and ensuring smooth front office operations.
Key Responsibilities:
- Greet and assist visitors and clients in a professional and welcoming manner
- Answer incoming calls and route them appropriately
- Perform general administrative duties including filing, printing, data entry, and organizing documents
- Prepare and manage onboarding materials for new clients
- Collect, scan, and upload client documents (e.g., insurance cards, ID)
- Verify insurance eligibility and confirm coverage details
- Work directly with insurance companies to secure service authorizations
- Efficiently process and manage insurance denials
- Follow up on unpaid claims or outstanding balances
- Troubleshoot and resolve claim issues, communicating with relevant parties as needed
- Coordinate with billing staff to maintain accurate and up-to-date client records
- Prepare reports and correspondence as requested
- Monitor and replenish office supplies
- Provide support to team members and management as needed
- Perform other administrative and billing-related tasks as assigned
Qualifications:
- High school diploma or equivalent required
- Minimum 2 years of experience in administrative support, billing, or front desk roles (behavioral health, outpatient, or ABA settings preferred)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong communication skills, both verbal and written
- Excellent organizational and time-management abilities
- Strong attention to detail and ability to manage multiple priorities
- Ability to work independently and as part of a team
- Experience working with insurance companies and understanding of claims processes is strongly preferred
- Ability to maintain confidentiality and handle sensitive information with discretion
If you meet the qualifications and are interested in joining a collaborative and mission-driven team, please submit your resume for consideration.
Job Tags
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