Job Description
About Retell
Retell is building the new standard for automating call center communications, including sales, support, customer engagement, and retention calls.
Backed by Altman Capital, Y Combinator, and top investors, we've raised a $4.7M seed round and hit to $7M ARR in 12 months.
Check us out on the Top Lean AI Native Companies Leaderboard at leanaileaderboard.com .
Vision
Twenty years ago, every business found itself needing a website, the new gateway to the world. Platforms like WordPress and Squarespace rose to become the standard for getting businesses online.
Today, a new revolution is here. Every business that relies on phone interactions can now have an AI voice agent of their dreams. A tireless and empathetic receptionist, salesperson, debt collector, or appointment reminder that works 24/7. Operational bottlenecks vanish overnight. Doubling your business no longer means doubling your team. Customer experience no longer suffers. (Ever tried calling an East Coast bank after 3 p.m. PT?) But companies aren't ready. Platforms don't exist.
At Retell, we're pioneering the new standard for building AI voice agents. With seamless UI, comprehensive toolkit, effortless integrations, thriving builder community, we're creating everything businesses need to deliver exceptional phone interactions on every single call.
Join us—because the future of AI voice agents is coming anyway, so why not be the one who defines it?
Role Overview
Position : Founding Senior Software Engineer
Job type: Full-time, 50 hr/week onsite with flexible hours + 20 hr/week work from home
Salary: $200K - $310K
Equity: 0.5% - 1.0%
Bonus: $20k - $100k
Location: Redwood City, CA, US
US visas: Sponsors Visa & Greencard
Benefits: 100% medical, dental, vision insurance coverage. Unlimited breakfast, lunch, dinner, and snacks. Gym, daily commute fee reimbursement. Internet, phone bill covered.
Roles and responsibilities
- Design scalable solutions and ship features for a production-ready voice agent platform.
- Lead initiatives across frontend, backend, and infrastructure, with opportunities for ownership and growth.
- Collaborate closely with designers and engineers throughout the design and implementation phases.
- Provide technical support, customer success assistance, and implementation guidance directly to our customers.
Qualifications
- 1+ years of experience in full-stack/backend software development.
- Bachelor's degree or equivalent practical experience.
- A founder-like mindset with a passion for taking responsibility and making a significant impact.
- Ability to thrive in a fast-paced environment, quickly learning and adapting to new challenges.
- Excellent communication and collaboration skills, with the ability to commit to decisions even when there are disagreements.
- Previous startup experience is a plus.
- Previous cloud tech stack management experience is a plus.
Benefits
- Competitive salary with an equity package and year-end bonus
- Best health, dental, and vision insurance available, 100% covered by Retell for you
- Catered breakfast, lunch, and dinner every day
- Monthly commute expenses fully covered
- Unlimited snacks and drinks
- Monthly wellness reimbursement that you can spend on anything health-related
- H1B and Green Card sponsorship available
- Option to reside at the office with your own private bedroom
- A friendly office cat to brighten your day!
- The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup
Interview Process
Online Assessment:
- The online assessment will be sent through HackerRank. It consists of two coding questions and takes approximately 30-60 minutes to complete. Candidates have 7 days to submit their responses.
Phone Interview 1:
- A 30-minute interview focused on data structures and algorithms
- We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
Phone Interview 2:
- A second 30-45 minute interview on data structures and algorithms.
- We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
Onsite:
- This step involves 1-3 hours of interviews, onsite in the San Francisco Bay Area. If the candidate lives outside of the Bay Area, it may be conducted virtually.
- Please bring a computer for writing code during the interviews.
- There are up to four interview rounds:
- A practical coding session, involving day-to-day coding, documentation lookups and debugging tasks.
- A data structures and algorithms coding session. We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
- A system design interview, covering a high-level overview of the production system components. This structure will provide candidates with a comprehensive view of our technical requirements and work environment.
- A practical tool use session, working on building automations or using tools frequently used by software engineers.
Job Tags
Full time, Work at office, Work from home, Visa sponsorship, H1b, Flexible hours, Night shift,