** Field Service Manager - Queens, NY - Full Time**
**Job Category****:** Maintenance Tech **Requisition Number****:** FIELD01711 Showing 1 location **Job Details**
**Description**
**Field Maintenance Repair Technician Queens, NY area - Full-time**
**Hourly Rate: $27.00 - $29.00 based on qualifications & experience + Benefits**
**Servicing the areas of Queens, Brooklyn, Manhattan, Bronx and West Nyack**
Night, weekend, and holiday work may be required.
**COMPANY BACKGROUND**
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.
**BASIC FUNCTION**
Seeking a self-motivated individual for a full-time Field Maintenance Repair Technician position. This position will work a defined schedule at locations within an assigned route radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs, and locker systems. Mechanical experience is ideal, but willing to train on equipment repairs for the right applicant. A positive attitude and willingness to learn are the top qualities for our ideal candidate. Daily local travel.
**KEY RESPONSIBILITIES**
* Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans
* Develop and maintain strong relationships with key stakeholders
* Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
* Inspect and perform maintenance on equipment, including; Strollers, Massage Chairs, and Locker Systems (where applicable).
* Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
* Complete and submit all necessary reports in an accurate and timely manner.
* Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
* Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
* Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
* Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
* Assist with the installation of new locations or the upgrade of existing locations.
**EXPERIENCE**
* Minimum 3 years in a customer service role
* Minimum 3 years of field based product support experience (route)
* Some level of mechanical and diagnostic aptitude, including root-cause analysis.
* Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
**PERSONAL CHARACTERISTICS**
* Possess strategic planning and thinking skills, business acumen and value chain mind set
* Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
* Excellent verbal and written communication skills.
* Organized and able to manage multiple priorities effectively.
**LEADERSHIP CHARACTERISTICS**
The successful candidate will be high-energy, creative, and a resourceful self-starter who demonstrates leadership. This position requires a commitment to excellence. The successful candidate must be hands-on and possess a combination of strategic thinking and foresight that leads to results.
The successful candidate should demonstrate the following competencies:
* Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
* Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
* Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
* Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
* Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
* Ethics: Highest level of professional integrity and honesty as well as personal credibility.
**EDUCATION**
* Technical Degree or similar preferred
**BENEFITS**
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
**Skills**
**Required**
**Time Management** *Advanced* **Prioritizing** *Advanced* **Customer Service** *Advanced* **Communication** *Advanced* **Trobleshooting** *Advanced* **Preferred**
**Flexibility** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Preferred**
Associates or better in Electronics Technology or related field.
**Experience**
**Required**
Minimum 3 years of Customer Service experience
Minimum 3 years of field based product support experience (route)