Energy
Part Time Seasonal School Year
Receptionist/Intake Representative
The Fuel Assistance Program is seeking a full time bilingual (English/Spanish) Receptionist/Intake Representative. The Receptionist/Intake Representative will serve as the initial contact for the program. The Receptionist/Intake Representative is responsible for the intake and data entry of applications being filed for the Low Income Home Energy Program (LIHEAP). He/she will expedite intake appointments with applicants, ensure productive flow of scheduled appointments and ensure accurate data entry of applications and related data. Answering incoming calls to the program as well as greeting applicants via telephone, on-line and on-site is an important function of this position. The accurate maintenance of client related records and providing follow-up to applicants regarding their application and any missing or mandated documents is essential to the position.
The position requires a High School diploma or its equivalency. Associates degree or higher is a plus. Must have experience in office procedures, prior customer service experience, excellent verbal and written skills as well as the ability to communicate via telephone, email and in person. Must be bilingual (English/Spanish). Must learn the program guidelines and regulations. Must have familiarity with various software applications, Microsoft office suite, digital documents, files, online application platforms and the ability to learn the proprietary software used by the program. Experience in social service area is a plus. The position is 30 hours per week (9:00 a.m. to 3:00 p.m.)/38 weeks per year $19.44-$21.04 per hour dependent upon education and experience.
Please send Cover letter, resume and job application to:
Attn: HR Director ,
Community Action, Inc.
3 Washington Square, 4th Fl.
Haverhill, MA 01830
Fax: 978-469-8392
hr@communityactioninc.org
has some really great benefits! We offer family /individual major medical and dental insurance, long term disability insurance, group term life insurance, AD&D insurance, paid lunch, a generous sick and personal time package for employees. We don’t just talk about work life balance; we live it!
EOE
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