Job Description
We’re hiring an Email Support Agent on behalf of one of our clients—a fast-growing eCommerce brand in the CPG space. This is a full-time, in-office role based in Phoenix, AZ, and ideal for someone who thrives in a fast-paced, customer-first environment.
📍 Location: Phoenix, AZ (In-Office Only)
🕕 Schedule: Friday-Tuesday, 6:00 AM – 3:00 PM
💼 Position Type: Full-Time Independent Contractor
💰 Compensation: Competitive, based on experience, monthly wellness stipends
What You’ll Do:
- Respond to customer inquiries via email with empathy, accuracy, and efficiency
- Troubleshoot order and product-related issues using internal tools and systems
- Assist with returns, exchanges, order updates, and general questions
- Maintain a high level of professionalism and brand voice in every interaction
- Collaborate with internal teams (fulfillment, operations, etc.) to resolve escalated issues
What We’re Looking For:
- PHX-based candidate who is comfortable working in-office
- Availability for a 6AM–3PM shift (M–F) and MUST BE 21+ OLDER
- Excellent written communication skills and strong attention to detail
- Customer-first attitude with a genuine desire to help others
- Ability to stay organized and efficient in a high-volume environment
- Preferred but not required: experience with Gorgias and/or Shopify
Nice to Have:
- Previous eCommerce or direct-to-consumer (DTC) customer support experience
- Familiarity with ticketing systems or CRM tools
- Passion for delivering exceptional customer experiences
Job Tags
Full time, For contractors, Work at office, Shift work,