Job Description
Roles & Responsibilities:
- Provide safe and reliable transportation for passengers, ensuring they reach their destinations on time.
- Utilize standard defensive driving techniques to ensure safety on the road.
- Assist disabled passengers in entering and exiting the vehicle, operating accessibility lifts as needed.
- Safely and appropriately secure passengers, including those in wheelchairs, in a friendly, professional, and courteous manner.
- Maintain the cleanliness and safety of the transit vehicle.
- Proficiently use electronic devices or tablets for route management, scheduling, and communication.
Qualifications:
Education: High school diploma or equivalent required.
Experience: Minimum of 2 years professional driving and customer service experience. Public transportation experience is preferred. Basic computer or tablet skills required.
Licensing: A valid driver’s license with a clean driving record required. CDL license preferred but not required for this position.
Skills & Abilities:
- Strong knowledge of the geographical area (Tyler, Texas and Smith County).
- Proficient in defensive driving techniques, map reading, and following routes.
- Ability to maintain timely schedules and adapt to changing conditions.
- Ability to pass DOT physical, drug screening, and background check.
- Strong problem-solving and communication skills, with English proficiency (bilingual in Spanish preferred).
- Professionalism and excellent customer service skills are required.
Working Conditions:
Driving: Daily driving throughout East Texas.
Weather & Noise: Exposure to varying weather conditions (monthly) and noise levels from the vehicle and passengers.
Physical:
- Sitting for extended periods.
- Twisting, pulling, pushing when loading clients in wheelchairs and securing them in the vehicle.
- Bending, kneeling, and squatting to secure clients in the vehicle.
- Climbing in and out of the transit vehicle multiple times throughout the day.
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