Job Description
Job Summary
We are seeking an experienced, proactive and organized Client Services Specialist to support one of our top financial advisors. This individual will play a key role in managing daily operations, providing top-tier customer service and supporting the financial advisor in various administrative tasks. The ideal candidate is self-motivated, detail-oriented, able to multitask efficiently and takes the initiative to address client and team needs.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, providing exceptional customer service and managing communication between clients and the financial advisor.
- Schedule and coordinate client meetings, including preparing necessary documentation and follow-ups.
- Assist in preparing financial documents, reports, and presentations as required by the advisor.
- Maintain and organize client files and databases, ensuring all information is up-to-date and accessible.
- Handle general administrative tasks such as answering phone calls, managing emails, and organizing the office environment.
- Process new account applications, transfers, and other client paperwork accurately and in a timely manner.
- Track and follow up on client requests, ensuring resolutions are achieved quickly and professionally.
- Monitor compliance requirements and ensure all client interactions and files meet regulatory standards.
- Assist with marketing efforts, such as updating client communication materials.
- Consistent and punctual attendance required
- Other duties as assigned by the financial advisor to support office efficiency and client satisfaction.
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- FINRA registrations (Series 6, 7, or 63) preferred but not required to start.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and financial software.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work independently and take initiative.
Additional Attributes
- A proactive and solution-oriented mindset.
- Ability to maintain client confidentiality and handle sensitive information with discretion.
- Strong time management skills and ability to prioritize workload effectively.
- A positive and upbeat personality
Other Information
- Competitive compensation based on experience.
- Vantage offers a suite of employee benefits including PTO, health insurance, dental/vision, ancillary insurance, 401k employer match and more.
Job Tags
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