Job Description
Customer Service Representative.
Schedule:
- Training Hours: 8:30 AM – 5:00 PM EST
- Regular Hours: 10:00 AM – 6:30 PM EST
- Hybrid: Work from home on Monday & Friday | In-office Tuesday–Thursday
About the Role
We are looking for a Customer Service / Order Management Specialist to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.
You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.
Key Responsibilities
- Resolve and release order management holds daily
- Communicate with departments to resolve order, billing, and delivery issues
- Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
- Partner with Quality & Complaints teams for recalls and issue resolution
- Manage return procedures and extended service agreements
- Support process improvements and department KPIs
- Mentor and train BPO representatives when needed
What We’re Looking For
- Experience: 2–3+ years in customer service, tech support, retail, or order management
- Systems: Hands-on experience with SAP, Salesforce, Oracle, MS Teams
- Skills: Strong communication, problem-solving, and analytical abilities
- Ability to recognize and troubleshoot technical issues
- Team player who can also work independently
- Experience in manufacturing, medical device, or pharma a plus
Qualifications
- High School Diploma required; Bachelor’s preferred
- Strong adaptability and attention to detail
- Passion for delivering excellent customer experiences
✅ This is a hybrid role with both on-site and remote work.
If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!
📩 Apply today to learn more.
Job Tags
Temporary work, Work at office, Remote work, Monday to Friday,