Job Title: Customer Service Representative
Location: Columbia SC 29229
Duration: 6+ Months
Job Description:
· 8 hrs. per day/ 40 hrs. per week (Start Time: 7:45am or 8:00am)
· ONSITE .
· Please list out the top 2-4 PREFERRED/NICE TO HAVE skill sets/qualities: Data Entry Experience Organizational Skills Ability to follow instructions with limited supervision.
· Flexibility when daily responsibilities change.
· Typical day would like in this role: Dedicated to claims entry for member submitted claims.
· Adaptable to Change
· Excellent Communication Skills Working well with others and alone
Responsibilities:
· Initiates or processes adjustments or performs other research as needed to resolve inquiries.
· Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions and needs.
· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
· Follows through on complaints until resolved or reports to management as needed.
· Maintains basic knowledge of quality work instructions and company policies.
· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
· Maintains all departmental productivity, quality, and timeliness standards.
· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Experience:
· 2 years-of customer service or call center experience.
Skills:
· Excellent verbal and written communication skills.
· Strong human relations and organizational skills.
· Ability to handle high stress situations.
· Good judgment skills.
· Strong customer service skills.
· Ability to learn and operate multiple computer systems effectively and efficiently.
Education:
· High School Diploma or equivalent Required