**Customer Service Agent**
* Microsoft
* 520 N Michigan Ave, Chicago, IL 60611, USA
Company Description
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and services.
Job Description
As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. Youandapos;ll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $44000 - $52000 per year.
****Job Description****
* Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
* Responding to customer requests in a courteous and timely manner.
* Informing customers of service features.
* Continuously improving knowledge of corporate procedures.
* Engaging in dynamic customer service procedures, standards, and policies.
* Onboard new client accounts, which includes the collection of required documentation and client information.
* Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
* Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
* Collaborate with the sales, design, procurement, and construction teams to improve workflows.
* Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
* Providing consistent, concise, accurate internal and external communications.
* Effectively communicate and present the product solution and value proposition to customers.
Qualifications
* High School Diploma or GED.
* Previous experience in customer services or contact centers is desirable but not mandatory
* Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
* Possess good organizational and record-keeping skills.
* Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
* Proficient in Microsoft Outlook, Microsoft Word, and Excel.
* Good problem-solving ability.
* Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.
Additional Information
Not a remote job
Disability Insurance