Job Description
About Sage Haven:
Sage Haven is San Diego’s leading holistic wellness center for women, offering acupuncture, cosmetic treatments, and whole-body healing rooted in Traditional Chinese Medicine. As a fast-growing, women-founded business, we’re on a mission to help women feel vibrant, empowered, and in control of their health — naturally.
We’re currently hiring a Client Experience Lead — a dynamic, driven woman who will serve as the founder’s right hand and help bring our next level of growth to life.
Hours (Part-Time):
Tuesday – 8:30 AM–2:00 PM
Wednesday – 1:30 PM–7:00 PM
Thursday – 1:30 PM–7:00 PM
Friday – 8:30 AM–2:00 PM
Saturday – 8:30 AM–3:00 PM
Who We're Looking For:
You're a bright, bubbly, and grounded woman who’s passionate about holistic wellness, helping women, and growing with a purpose-driven brand. You’re excited about being part of a startup, learning new things, and stepping into a future leadership role as our company grows.
You’re highly organized, love being the go-to person, and thrive in a role where you can wear many hats: Executive Assistant, Client Success Lead, and Social Media Coordinator.
This role is best suited for someone who is:
- Confident leading a team with warmth and accountability
- Comfortable with spreadsheets, social media, and systems
- Excellent at communication (written + verbal)
- Creative, resourceful, and solution-oriented
- Happy to be on camera for content creation
- Ready to grow into a future management role
- Inspired by our founder and aligned with our mission and values
- Flexible with a Tuesday–Saturday schedule
Core Responsibilities:
1. Front Desk Leadership
- Oversee front desk operations and team performance
- Ensure staff are trained, supported, and aligned with KPIs and brand standards
- Run weekly check-ins, approve time-off requests, and manage shift coverage
- Maintain professionalism and consistency across all client touchpoints
2. Executive Assistant Duties
- Stay on top of the company email, SMS platform, and scheduling system
- Monitor and report key business metrics: revenue, treatment sales by category, product sales
- Help the founder stay organized with backend operations, planning, and admin
3. Sales & Promotions
- Collaborate with founder to create and execute limited-time promotions and sales campaigns
- Confidently communicate value propositions to convert client inquiries into bookings
- Track performance and support weekly/monthly revenue goals
4. Client Communication & Retention
- Manage client outreach, follow-up, and reactivation efforts
- Ensure friendly and timely communication across phone, text, and email
- Monitor and maintain high pre-booking and retention rates
5. Events & Collaborations
- Coordinate in-office and external partnership events
- Organize logistics, promotional materials, and team participation
- Maintain a current and strategic event calendar
6. Social Media Support
- Source content and trends for reels and posts
- Assist in filming, editing, and batching weekly content
- Comfortable appearing on camera and representing the brand with warmth and professionalism
Key Competencies & Tools:
- G-Suite (Gmail, Drive, Docs, Sheets)
- ChatGPT / OpenAI tools
- Canva
- Instagram, Linkedin + TikTok (Posts, Reels, Stories, Trends)
- Sales Confidence & Conversion Skills
- Phone & Text Communication Etiquette
- Workflow & Checklist Management
- Problem-Solving & Initiative
Reporting:
- Reports directly to the Founder
- Collaborates closely with providers, front desk team, and marketing support
Success Metrics:
- Client satisfaction and retention
- Pre-booking and schedule utilization
- Achievement of sales and revenue goals
- Timely execution of promotions, events, and content schedules
- Accuracy and consistency in front desk operations
Perks & Benefits:
- Monthly integrative acupuncture treatment
- Access to infrared sauna or LED sessions post-shift
- Up to 2 paid Mental Health Days per year (no questions asked)
- Quarterly team dinners & outings
Compensation:
$24/hour with performance-based raises and opportunity to grow into a salaried management role.
How to Apply:
If this sounds like your dream role and you’re ready to grow with a mission-driven team, email your resume and a short introduction to info@sagehavensd.com or apply via Linkedin.
Job Tags
Part time, Work at office, Currently hiring, Flexible hours, Shift work, Saturday,