Job Description
We are seeking Call Center/Customer Service Representatives to join a fast-paced inbound call center supporting internal sales representatives and external customers. This hybrid role offers the opportunity to train on work with a collaborative corporate team, and grow into a long-term customer support career.
About the Role
We are looking for Customer Service Representatives to join our team.
Responsibilities
- Handle approximately 60–65 inbound calls daily (average call time 3.5 minutes).
- Provide order status updates, quotes, returns, product audits, credits, and invoice rebill information.
- Enter and modify customer orders in SAP (training provided).
- Track and confirm shipments; provide proof of delivery when requested.
- Assist with billing inquiries and process credit/debit memo requests according to department policy.
- Answer product-related questions as the first point of contact.
- Resolve order discrepancies and ensure customer satisfaction.
- Maintain performance levels aligned with key metrics (accuracy, quality, and call volume).
- Participate in 8 days of paid training prior to taking live calls.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED required.
- Minimum 1 year of inbound call center experience preferred.
Required Skills
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple systems.
- Familiarity with Microsoft Office (Outlook, Word, Excel).
- Experience with SAP or similar ERP software a plus.
- Typing speed: minimum 25–30 words per minute
- Must be detail-oriented, organized, and able to multitask in a high-volume environment.
- Stable work history — no frequent job changes.
Preferred Skills
- Experience in a fast-paced, customer-focused environment.
- Enjoys problem-solving and providing excellent communication and service to both internal teams and external customers.
Pay range and compensation package
Compensation: $19–$21/hour (contract), $22/hour upon conversion.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
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Job Tags
Contract work, Work at office,