Job Description

Adecco Permanent Recruitment is seeking a Call Center Manager in the Greensboro, North Carolina market. Qualified candidates for this position will have 2-5 years of experience as a Call Center Manager, in addition to experience implementing automation processes to improve the performance of Customer Service Representatives.

Necessary Qualifications:

• 2-5 years of Customer Support Lead experience
• Maintaining up-to-date workflows for documentation, Bot automation, Best Practices
• Leading a Customer Support team of team of Supplier Relations Specialist, Supplier Relations Analyst, Statement Analyst, and SRS Support Team
• Coordinate with team project completion ahead of client deadline
• Management skills include coaching, mentoring, providing feedback, navigating high functioning teams through changes in the business

Equal Opportunity Employer/Veterans/Disabled​

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Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:​

*The California Fair Chance Act

*Los Angeles City Fair Chance Ordinance​

*Los Angeles County Fair Chance Ordinance for Employers

​*San Francisco Fair Chance Ordinance

Job Tags

Permanent employment, Local area,

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