Job Description
Position Title: Customer Service Representative – Banking/Finance Domain (Call Center Experience)
Location : Fully Onsite – Chandler, AZ 85224
Pay Rate : $21/hr on W2 paid weekly!
Assignment Length : 12+ months (Extension possible based on performance, attendance, and business need)
Benefits : Health, Dental, and Vision Insurance
Training Schedule:
- Monday to Friday | 9:00 AM – 5:30 PM EST
- After training, candidates follow their assigned shift
Shift Options (Post-Training)
- Monday–Friday | 10:30 AM – 7:30 PM EST
- Monday–Friday | 11:30 AM – 8:00 PM EST
- Monday–Friday | 12:00 PM – 8:30 PM EST
- Monday–Friday | 12:30 PM – 9:00 PM EST
Role Summary
As a member of the Retirement & Benefits team, you'll support participants in employer-sponsored 401(k), pension, and deferred compensation plans. Your role involves guiding participants through account inquiries, assisting with transactions, and ensuring high-quality, error-free financial processing. This is a high-volume, customer-facing position that requires professionalism, attention to detail, and strong communication skills.
Required Skills & Experience
- 2+ years of customer service experience (call center preferred)
- Strong computer literacy – must be proficient with Microsoft Outlook, Word, and PowerPoint
- Ability to navigate multiple systems/screens while engaging clients
- Excellent communication – clear grammar, professional tone, and listening skills
- Ability to remain calm under pressure in a fast-paced, high-call environment
- Strong problem-solving and de-escalation skills
- Flexible, coachable, and eager to grow in the role
- High level of professionalism and respect for confidential information
- Self-motivated with a positive, team-first attitude
Key Expectations (Pre-Submission Talking Points)
- Cell Phones: Usage is restricted; managers will clarify designated use times and areas
- Dress Code: Professional business casual attire required
- Attendance: Use proper call-out procedures; communicate with direct supervisor and vendor
- Punctuality: Maximum of 16 hours tardy allowed in the first 90 days
- On-Site Requirement: Must report on-site during training period (remote afterward)
#TMCS
Job Tags
Weekly pay, Casual work, 16 hours, Remote work, Flexible hours, Shift work, Monday to Friday,