Job Description

Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through our inventory availability, product findability, and top-tier customer support. Our flagship distribution center in Texas ensures rapid shipping, with over 98% of orders shipped the same day, and backed by advanced technology for exceptional order accuracy. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an extensive e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry.

Responsibilities

• Process accounts receivables and incoming payments in compliance with financial policies and procedures.
• Apply Lockbox, checks, ACH and other deposits to customer accounts daily.
• Ensure timely cutoff and completion of bank deposits as they come over from the bank file through Vantage Point.
• Reconcile payments against invoices and resolve discrepancies promptly for customers.
• Issue refunds for overpayments, duplicate payments, or account errors, ensuring compliance with company policies.
• Verify discrepancies on payments, process credit card exceptions.
• Process account adjustments, credits, and write-offs as necessary.
• Resolve account issues for customers.
• Set up new customer accounts.
• Communicate with customers when they are past due to resolve their open balance.
• Follow up on collections for customers that are having longer term payment issues.
• Work with customers to verify refund details and provide updates on resolutions.
• Recognize and correct errors as they occur such as issues with declined or failed credit card transactions.
• Generate and distribute periodic accounts receivable reports to management.
• Collaborate with other credit team members on customer accounts.
• Communicate with customer service on open customer credit memos.
• Identify trends and recommend improvements to enhance efficiency and accuracy

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
• 3+ years of experience in accounts receivable or related finance role

Key Competencies :

• Communication and Interpersonal Skills
• Collaboration and Teamwork
• Attention to Detail
• Time Management and Productivity
• Customer Focus

We encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications.

Banner Solutions is a great fit if

1. You value teamwork and are interested in helping to build an evolving high-growth company
2. You have a “roll up your sleeves” work hard play hard mentality
3. You value making a difference in the world and participating in something larger than oneself
4. You want to work with top quality leaders

What You’ll Gain by joining Banner

1. Ownership shares in the company
2. 401K match
3. Unlimited PTO
4. Employee Discounts through our partners
5. Health, dental and vision insurance coverage
6. Mentorship & Leadership Development

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